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FREQUENTLY ASKED QUESTIONS
BOOKING/ARRIVAL
Q: Which airport should we fly into?
A: San Jose International Airport (airport code SJO)
Q: How far is TOJI Nature Retreat from the airport?
A: TOJI is approximately 1 hour and 45 minutes from the airport, depending on traffic.
Q: Is transportation provided to TOJI Nature Retreat?
A: Yes, for private rentals and Sunchasers Retreats of 6 nights or longer, we provide 1 airport transportation to and from the airport. Airport pickup is typically 2pm but we will coordinate the best time according to flights. Your driver can make stops along the way to grab some drinks or snacks, see a few sites, or stock up at the grocery store, if the group would like.
Q: What is the max capacity at TOJI Nature Retreat?
A: Max capacity for lodging at TOJI is 24 guests, however most SunChasers retreats and retreats from our partners have a max capacity of 14 guests.
Q: Can I just book 1 or 2 rooms or do I need to book the entire 11 room retreat center?
A: TOJI Nature Retreat is not a public hotel and must be booked fully as such. We may be able to offer last minute deals to smaller groups for unoccupied dates, so do not hesitate to contact us with these types of inquiries
Q: What is the cancellation policy at TOJI?
A: Due to different retreat leaders and programs, please visit the retreat program page to see the cancellation policy. TOJI's general policy is as follows:
REGISTRATION/LODGING FEES: 50% retreat/lodging is refundable until 60 days prior to your stay. After that, your deposit is non refundable, but may be transferred to a future retreat for up to 1 year of cancelation.
TOURS/ADD-ONS: For any booked tours or professional services reservations (massage/yoga/etc.), cancelation must be made with more than 48 hours with advance written notice, otherwise no refund will be issued.
DURING YOUR STAY
Q: What should I bring?
A: The most crucial item to bring is your passport! They won’t let you on the plane without it. Next most important is any medications or specific toiletries you just can’t do without. A big hat, sun block, comfortable walking shoes, sunglasses, insect repellent, and a camera are all good ideas to bring with you on your journey.
Q: What if I forget something?
A: There are small supermarkets nearby with most of the essential needs, and our small gift shop offers eco-friendly sun screen and bug spray choices, along with useful items like water bottles, to-go containers, and reusable products from our plastic-free partner, Green City...just in case you forget your toothbrush or razor!
Q: Do the rooms have WiFi?
A: Yes, each room has wifi capabilities. For some retreats, we offer the option to remove wifi from the individual rooms to encourage disconnecting from devices in order to fully connect with nature and oneself. Even in these cases, we can offer wifi in the common meeting room area on your requested schedule.
Q: Are meals included/served on site?
A: For all retreats and private bookings, farm-fresh breakfast is always included. If you prefer to have ALL meals included for you and your guests, just contact us in order to secure one of our private chefs for the duration of your retreat.
Q: How far is the nearest town?
A: We are less than 5 minutes away from the Esterillos Town Center, which has a grocery store, restaurants, and a few other shops. The nearest tourist town is Playa Jaco, which is 20-25 minutes away from TOJI Nature retreat.
SUSTAINABILITY EFFORTS
Q: What is our philosophy in terms of sustainability?
A: Our nature retreat, community, and entire experience is designed around uncovering naturally inspired solutions that can be applied in the real world. There are personal steps that can actually be implemented into our daily lives and make us and our family happier. There are business innovations that can be incorporated into our practices to lower impact AND increase overall company value. We want to empower our guests with tools to take the necessary steps to become a part of a solution that our future generations lives depend on. The people and our planet need to be valued just as much as profit in order to reach true sustainability.
Q: How does TOJI try to offset the impact of air travel for international visitors?
A: At TOJI we are taking a 3 pronged hybrid approach to carbon offsetting.
1. We donate 2% of your retreat cost to 2 separate carbon offset programs, 1% to our internal programs, and 1% to the Costa Rican reforestation efforts of the Maleku tribe.
2. We have over 10 acres of natural wildlife and carbon sequestration reserved land at Dos Colinas that will never be built on and we continue to plant trees on.
3. We continually explore Costa Rica partnership opportunities for yoga and circularity retreats, as well as low-impact weddings to thoughtfully manage the number of annual guests that use air travel to experience TOJI Nature Retreat.
COVID -19 PROTOCOLS
Q: What are the current COVID-19 regulations/requirements for entering Costa Rica and returning to the USA?
A: As the COVID-19 regulations are frequently changing from both the US and Costa Rica governments, we suggest you go directly to the Costa Rica US Embassy page for updated info, https://cr.usembassy.gov/covid-19-information/ or contact us if you have specific questions and we will give you our best advice on the current travel situation in the country.
Here is another valuable, and updated resource regarding entry requirements: https://www.visitcostarica.com/en/costa-rica/planning-your-trip/entry-requirements
Q: Do you require guests to be vaccinated against COVID-19?
A: In terms of vaccination requirement at TOJI Nature Retreat, our lodging is booked privately so the vaccination rules are up to each specific retreat or group who rents. That being said, each individual will be subject to the governing regulations of the country at the time of entry.
Q: What if I have to cancel my trip due to COVID-19, does that change your refund policy?
A: During these uncertain times, Sunchasers retreats have built our policies with COVID-19 in mind. We allow all guests who cannot come due to contraction of COVID-19, or to the changing border regulations to defer their deposit to a future retreat/booking with us, subject to availability. However, If you book through a private retreat company, you must check with that company in terms of their specific cancelation policy.